Role of Contemporary Technology Adoption in Enhancing Reskilling and Up-skilling of Employees Working in Islamic Welfare and Relief Organizations of Pakistan: The Mediating Role of Openness to Experience.
Keywords:
Technology adoption, Reskilling, Up-skilling, Openness to experience, Digital transformation, Human capital development, Islamic welfare organizations, Employee learningAbstract
This study examines the role of contemporary technology adoption in enhancing reskilling and up-skilling among employees working in Islamic welfare and relief organizations in Pakistan, with a particular focus on the mediating role of openness to experience. Grounded in a positivist research paradigm, the study employs a quantitative, causal-comparative design. Primary data were collected from 350 employees through a structured questionnaire using non-probability convenience sampling. The conceptual framework positions technology adoption as the independent variable, reskilling and up-skilling as dependent variables, and openness to experience as a mediating variable. Data were analyzed using SPSS, where reliability and validity tests, correlation analysis, and regression techniques were applied to examine the hypothesized relationships. The findings reveal that technology adoption has a significant and positive effect on both reskilling and up-skilling of employees. Moreover, technology adoption also shows a significant positive relationship with openness to experience, indicating that exposure to modern digital tools enhances employees’ adaptability and cognitive openness toward learning. In addition, openness to experience significantly influences both reskilling and up-skilling outcomes. The mediation analysis confirms that openness to experience partially mediates the relationship between technology adoption and both reskilling and up-skilling, highlighting its critical psychological role in strengthening the impact of technological interventions on employee development. Overall, the study concludes that technology-driven learning environments, when combined with employees’ openness to experience, significantly enhance workforce capability development in Islamic welfare and relief organizations in Pakistan. The study contributes to the literature on digital transformation and human capital development in nonprofit and humanitarian sectors and offers practical implications for improving organizational learning systems.
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